Refund Policy

Last updated: 5 August 2026

AirconRunner works on a pay-after-service model: you pay by PayNow or cash only once the job is done, and we take no deposits or prepayment for standard bookings. That design means there is usually nothing to refund — if you are not happy before we start, you simply don't pay for work that wasn't done. This policy covers the few situations where a refund can still arise.

If we ever hold a prepayment and we cancel

In limited cases we may ask for prepayment — for example, after repeated late cancellations or no-shows (see our Cancellation Policy). If we hold any prepayment from you and we cancel the appointment for any reason — or a force majeure event stops us from doing the job — we will refund the full amount to your original payment method within 7 working days.

If you are unhappy with the work

Our first remedy for any service-quality issue is our 7-day workmanship follow-up: if the same fault recurs within 7 days of the service, we come back and re-inspect at no charge. In most cases this resolves the problem — and fixing it properly is what you actually want, not your money back.

If the follow-up visit does not resolve the issue and we agree the work fell short of what you paid for, we may offer a partial or full refund of the affected service as a goodwill gesture, at our discretion. Any refund agreed is paid within 7 working days by PayNow (or the method you originally paid with).

What is not refundable

• Work correctly performed on a fault that later turns out to have a different, unrelated cause — though the $50 Repair & Diagnostic fee is waived whenever you proceed with our quoted repair
• Parts and refrigerant already consumed on your units, where the work itself was done properly
• Issues reported more than 7 days after the service, unless we agree otherwise

How to raise a dispute

Contact us within 7 days of the service, on WhatsApp or by email to hello@airconrunner.com, and include:

• Your name, service address and the date of the service
• What went wrong, in your own words
• Photos or a short video of the issue, if you can

We reply within one working day, and our normal next step is to schedule the free re-inspection visit. We keep before/after photos from every job, which usually makes these conversations quick and fair for both sides.

Questions

Email us at hello@airconrunner.com or message us on WhatsApp.