Cancellation Policy

Last updated: 5 August 2026

Plans change — we get it. You can cancel or reschedule any AirconRunner appointment free of charge up to 4 hours before your appointment time. This page explains how, and what happens on the rare occasions things go wrong on either side.

The 4-hour rule

• More than 4 hours before your appointment: cancel or reschedule freely, no charge, no questions asked.
• Rescheduling outside that window is unlimited — move your slot as many times as you need.
• Within 4 hours of the appointment, or if nobody is home when our technician arrives: see below.

How to cancel or reschedule

Reply to any of our WhatsApp messages (your booking confirmation or reminder is easiest), or use the manage-booking link in your confirmation. Your cancellation counts from the moment you send the message, even if we reply later.

Late cancellations and no-shows

Because payment happens after service, a late cancellation or no-show costs you nothing today — but it costs our technician a wasted trip and another customer a slot they could have had. So:

• We do not currently charge a late-cancellation or no-show fee.
• For repeat late cancellations or no-shows, we may require prepayment before confirming your next booking, or decline future bookings.
• We reserve the right to introduce a late-cancellation fee in future, with notice on this page before it takes effect.

If we have to cancel

Occasionally we may need to cancel or move your appointment — severe weather that makes condenser work unsafe, a safety issue at the site, or our technician falling ill. If that happens:

• We tell you on WhatsApp as early as we can
• You get priority rebooking at the next slot that works for you
• Any prepayment we happen to hold is refunded in full within 7 working days

Questions

Email us at hello@airconrunner.com or message us on WhatsApp.