Data Deletion Instructions

Last updated: 7 August 2026

You can ask us to delete the personal data we hold about you at any time. Deletion is handled by our team on request — this page tells you exactly how to ask, what gets deleted, and how long it takes.

How to request deletion

Contact us through either channel, from the phone number or email you used with us:

• WhatsApp: message +6500000000 with the words "delete my data"
• Email: dpo@airconrunner.com with the subject "Data deletion request" and the mobile number you booked with

We may reply to verify that the request really comes from you (for example, by confirming over the same WhatsApp number) before deleting anything. We will never ask for your NRIC or payment details to process a deletion.

What we delete

• Your name, mobile number and email address
• Your service addresses and aircon unit details
• Your WhatsApp conversation history with us
• Job photos taken at your home
• Internal notes and follow-up reminders about you

What we must keep

Singapore law requires businesses to retain transaction records for up to five years (for tax and accounting). We keep those records in anonymized form — the service performed, date and amount — with every field that identifies you removed. They can no longer be linked back to you.

How long it takes

We complete verified deletion requests within 30 days, usually much sooner, and confirm with you on the channel you used to ask. This applies to data we hold about you regardless of whether it reached us through our website, WhatsApp, or Meta platforms.

Questions

Our Data Protection Officer can be reached at dpo@airconrunner.com. For how we collect and use data in the first place, see our Privacy Policy.